Shipping + Policies

BlackMadonna Juju Jewelry

Shipping + Policies

Thank you so much for visiting BlackMadonna Juju!


Every single creation is handmade or curated with Love, Ase, Positive Intention and Prayer.


EMAIL

I aim to respond to all emails within 2-3 business days.

Please feel free to contact regarding your order or possible custom orders.


Weekends are for my family and my self. Emails received over the weekend (which may include Friday if the message has come in after leaving the office for the day) are generally responded to the following business day. 



SHIPPING + PROCESSING


Please note that the processing time for most items is 3-6 weeks. All items are handmade to order by me. Processing time may take up to 6 weeks during high volume times such as sales or promotions. I greatly appreciate your patience. 


All items are shipped FIRST CLASS via USPS.  A tracking number will be provided to you  via email once your treasures are shipped.

BlackMadonna Juju is NOT responsible for any items undelivered, misdelivered, lost, or damaged during transit provided that the shipping address matches the address on the PayPal receipt.


**INTERNATIONAL CUSTOMERS**

BlackMadonna Juju ships worldwide!

Please be mindful of possible customs or VAT charges imposed by your country.

BlackMadonna Juju can not be responsible for these charges. If imposed by your country, they are the responsibility of the buyer.

BlackMadonna Juju is also not responsible for shipping or customs delays domestically or in the recipient's home country. 

Once the package leaves my hands shipping times are out of my control, beyond *guaranteed shipping methods (shipping upgrade methods which guarantee a delivery date.)

I thank you for your patience and understanding. 

BlackMadonna Juju is currently and has always been a one woman enterprise!


REFUNDS + EXCHANGES

Refunds and exchanges are NOT provided at this time as I work hard to exceed your expectations. In the instance that there is an issue with your order please contact me.


(((ALL  SALES ARE FINAL)))

NO  REFUNDS OR EXCHANGES 

OF ANY KIND.



Thank you for shopping BlackMadonnaJuju !

xo,

Omi